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Privacy Policy

Gateway Arch Co., Ltd. (hereinafter referred to as "the Company") recognizes the importance of personal information and establishes the following privacy policy (hereinafter referred to as "this Policy") to ensure appropriate protection and management.

Chapter 1: Acquisition of personal information and purpose of use

1.1 Definition of Personal Information

In this policy, "personal information" refers to information about a living individual that can identify a specific person by name, address, contact details, identifiers, etc., based on Japan's Personal Information Protection Act and other applicable laws.

1.2 Personal information handling business operators

The entities handling personal information are as follows:

  • Company name: Gateway Arch Co., Ltd.

  • Location: 3-17 Nakanocho, Ichigaya, Shinjuku-ku, Tokyo

1.3 Purpose of use of personal information

We will use the personal information we collect for the following purposes:

  • Providing, maintaining, managing and improving products and services

  • Order acceptance, payment processing, delivery, after-sales support

  • Responding to inquiries and contacting you

  • Analyzing website usage and improving convenience

  • Displaying, delivering and measuring the effectiveness of advertisements

  • Response to fraudulent activities and violations of the terms of service

  • Fulfillment of legal or contractual obligations

  • To carry out business incidental or related to the above

Chapter 2: Information acquired when browsing the website

When you use our website, even if you do not register as a member, we may automatically collect the following information.

  • IP address

  • Access date and time

  • Viewed pages and operation history

  • Browser type, OS, and device information

  • Referrer information, transferred data volume

This information will be used for the purposes of ensuring the safety of site operations, responding to malfunctions, and improving convenience.

Chapter 3: Additional information and external collaborations related to service provision

3.1 Obtaining additional information

You may be required to provide additional personal information as necessary when registering an account, purchasing products, or participating in campaigns.

3.2 Use of external services

We may outsource the following services to third parties:

  • Payment Processing

  • Delivery services

  • Customer Support

  • System operation and maintenance

We will enter into contracts with these contractors and supervise them to ensure that personal information is managed safely and appropriately.

3.3 Joint Measures with Third Parties

In the case of conducting campaigns or joint promotions, we may provide personal information to third parties to the necessary extent. In such cases, we will clearly state the content in advance and obtain consent in an appropriate manner.

3.4 Transfer of personal information outside Japan

We may collaborate with businesses based overseas. In this case, we will implement contractual and technical safety management measures in accordance with applicable laws and ensure an equivalent level of personal information protection.

Chapter 4: Information for inquiries and account registration

When you contact us or register for an account, we may ask you to provide the following information:

  • Name or username

  • Authentication information such as email address and password

  • Address, telephone number, and other contact details

  • Other information you provide voluntarily

This information is used to respond and provide services.

Chapter 5: Information about purchasing products

5.1 Order Information

When you purchase a product, we collect the following information:

  • Purchased items, prices, and quantities

  • Order number

  • Billing and Shipping Information

  • Delivery status, return/exchange history

  • Contact history with customers

5.2 Payment Information

We offer payment methods such as credit cards and PayPal.
The information required for payment is processed through a payment processing company, and we do not directly hold card numbers, etc.

5.3 Debt Collection

If non-payment continues, we may provide the minimum necessary information to debt collection agencies in accordance with the law.

Chapter 6: Cookies and Tracking Technologies

6.1 Use of Cookies

We may use technologies such as cookies, tags and pixels.

6.2 Types of Cookies

  • Strictly necessary cookies

  • Functional Cookies

  • Analytics cookies

  • Advertising Cookies (including third-party cookies)

6.3 Cookie Management

You can control the use of cookies through your browser settings or the controls on our site.

6.4 Advertising and Analysis Tools

We may use advertising and analytics services from Google, Meta, Microsoft, etc.
You can opt out by configuring each service.

Chapter 7 Provided by a Third Party

We will not provide personal information to third parties except in the following cases:

  • When required by law

  • Scope necessary for outsourcing

  • When there is customer consent

Chapter 8: Retention Period of Personal Information

Our company will retain personal information for the necessary period as required by law or contract, and will appropriately delete or anonymize it when it is no longer needed.

Chapter 9: Safety Management Measures

We will take appropriate safety control measures, such as SSL encryption, access restrictions, and the establishment of an internal management system.

Chapter 10: Your Rights

You may request the following regarding your personal information:

  • Disclosure

  • Corrections and additions

  • delete

  • Using stop

  • Stopping provision to third parties

Chapter 11 Special Provisions for Overseas Residents

Residents of the EU, UK, US, etc. may have the following rights under applicable law:

  • Data portability

  • Restriction of Processing

  • Agreed to withdraw

  • Filing a complaint with a supervisory authority

We do not "sell" your personal information to third parties, as defined by law.

Chapter 12: Personal Information of Minors

Our company does not provide services aimed at children under 13 years old (under 16 years old in the EU) and does not intentionally collect personal information.

Chapter 13: Policy Revisions

This policy may be revised in response to changes in laws and regulations or changes in the content of our services.
The revised content will take effect when it is posted on our website.

Chapter 14: Contact Information

Gateway Arch Co., Ltd.
Address: 3-17 Ichigaya Nakanocho, Shinjuku Ward, Tokyo
Email:info@gatewayarch.jp