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Shipping Policy

Gateway Arch Co., Ltd. (hereinafter referred to as "our company") has established the following policy regarding delivery to ensure that customers can purchase products with peace of mind.

Chapter 1: Business Days and Shipping Schedule

  • Business days: Monday to Friday (excluding public holidays)

  • Business hours: 9:00-18:00

  • Closed: Saturdays, Sundays, public holidays, New Year's holidays, and other days designated by the company

Products will be shipped sequentially between 9:00 and 17:00 on business days.
Orders placed on holidays or outside business hours will be shipped on the next business day or later.

Chapter 2: Order Processing and Shipping Estimates

  • After confirming your order and payment,Within 5 business daysWe will ship to.

  • During sales periods, shipping may be delayed due to high order volumes, bad weather, natural disasters, traffic conditions, etc.

  • For made-to-order products and pre-order items, please check the estimated shipping date listed on each product page.

Chapter 3: Delivery Methods and Delivery Companies

  • Delivery will be made by a delivery company designated by our company.

  • Depending on the size, weight, and delivery area of the product, we may use postal delivery services (such as Nekoposu, Yu-Packet, etc.).

  • For overseas delivery, we will use a trackable shipping method; however, in some countries and regions, there may be delays in the reflection of tracking information or it may not be displayed at all.

  • We do not accept requests from customers to specify a delivery company.

Chapter 4: Shipping Fees and Free Shipping Conditions

  • Shipping costs vary depending on your order and delivery location.

  • Shipping costs will be calculated automatically during the purchase process and will be displayed on the final confirmation screen.

  • If free shipping conditions are set, please check on each product page or purchase screen.

Chapter 5: Delivery Time

  • Domestic shipping in Japan: After shipping, usuallyWithin 1 to 3 daysWe will deliver it to you.

  • Overseas delivery: After shipping, usuallyApproximately 7 to 21 daysis the guideline.

Delivery times may vary due to the destination country/region, customs procedures, weather, disasters, traffic conditions, busy periods, etc.

Chapter 6: Notes on receiving products

  • If the product is returned to us due to long-term absence, incomplete address, refusal of receipt, etc., the shipping cost for resending will be borne by the customer.

  • If you do not receive your order within a certain period of time, your order may be cancelled.

  • For minor damage to the outer box that occurs during transportation, if there is no issue with the product itself, it will not be eligible for return or exchange.

Chapter 7: Delivery Troubles and Compensation

  • If damage or loss during delivery is confirmed,Within 7 days after receiving the productPlease contact us.

  • After checking the contents, we will exchange the product at our discretion (shipping costs will be borne by us).

  • If there are any problems caused by the delivery company, we will work with the delivery company as necessary to resolve the issue.

Chapter 8: Overseas Shipping

  • We ship outside of Japan (including North America, Europe, Asia, and South America).

  • For international shipping, the shipping method, shipping fee, and delivery time will vary depending on the destination country/region and the product contents.

  • Delivery may be delayed due to customs clearance procedures or local circumstances.

Customs duties, import taxes and value-added tax (VAT)

  • For deliveries outside of Japan,Customs duties, import consumption tax (VAT), customs clearance fees, etc. may apply.。

  • These costs areThis is not included in the product price or shipping fee and is the responsibility of the recipient.It will be.

  • Please note that we cannot provide individual guidance regarding the tax systems and customs rules of each country.

Regarding returns and re-shipments for overseas deliveries

  • In the case of overseas delivery, if the product is returned or disposed of due to reasons such as customs clearance issues, refusal of receipt, or unpaid duties, refunds or reshipments are generally not accepted.

  • As a general rule, returns and exchanges of products shipped overseas are not accepted, except for initial defects.

Chapter 9: Contact Us

If you have any questions or concerns about shipping, please feel free to contact us at the address below.

Gateway Arch Co., Ltd.
email address:info@gatewayarch.jp