Refund Policy
- The name of the business
Gateway Arch Co., Ltd.
- Name of the representative director or business manager
Mizuharu Suzaki - Address
3-17 Ichigaya Nakano-cho, Shinjuku-ku, Tokyo - Email address
info@gatewayarch.jp - Shipping cost for products
Flat rate of 185 yen (including tax) nationwide - Payment timing and method for product price or service fee
Payment methods are credit card or PayPay.
The timing of payment varies depending on the credit card company or payment institution, so please contact the credit card company or payment institution for details.
- Return policy
Returns and exchanges of products will be accepted if you notify us within 7 days after the product arrives at your location, in accordance with our regulations.
To be eligible for a return, the product must be in unused condition and in the original packaging, in the same state as when you received it. A receipt or proof of purchase is also required.
For any questions regarding returns, please feel free to contact us at info@gatewayarch.jp. If a return is necessary, we will inform you of the shipping method and destination. Returns of products for which a return request has not been made in advance will not be accepted.
In case of damage or other issues
Upon receiving the package, please check the product, and if you find defective items, damaged goods, or incorrect products, please contact us immediately. After we confirm the issue, we will consider how to respond.
Returns of sale items and gift cards are not accepted.
Refunds
After receiving and inspecting the returned product, we will inform you whether a refund is possible. If a refund is necessary, it will be automatically processed according to the original payment method. Please note that depending on the payment method, the refund process may take some time.